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FAQs

Frequently Asked Questions

While we do take every precaution we can to ensure our customer receives the order safely. In some cases it is possible for the unexpected to happen. Your order is insured until signed for delivery, meaning you will be reimbursed if the item doesn’t arrive.
No. We are an online jewelry store only.
Engraved, personalized, name and initials, and clearance items are not returnable or exchangeable.
We do our best to ship all order as quickly as possible. While we cannot change or cancel the order once it has been shipped you are welcome to return the item to us using our Return Policy.
In your shipping confirmation email, you will receive a link to the tracking history. From there, you can monitor your package’s progress until it has been delivered to your door. Depending on the shipping method selected, you can visit USPS.com or FedEx.com to enter the tracking number emailed to you.
Yes, all of our merchandise is checked & 100% guaranteed 14K Gold.
As soon as the product is received at Jewelry America and observed.
Please call customer service center at 1(844) 935-8275 and we will be happy to assist you.
Signature is required upon delivery of any package for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package to Jewelry America.
Warranty doesn’t cover lost, stolen, or any other damage besides the normal wear & tear.
We accept Visa, MasterCard, Discover, and American Express cards.
Returns and exchanges are permitted within 30 days from the purchase date for jewelry. Jewelry America offers only the highest quality jewelry. If you are not satisfied with your purchase, you can return your jewelry in its unused condition within 30 days for a full refund or exchange.
CONTACT INFORMATION
ADDRESS:

650 S. Hill St. #L1 Los Angeles, CA 90014

PHONE:

(844) 935 8275

WORKING DAYS/HOURS:

Mon - Sun / 9:00 AM - 7:00 PM

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