What if my jewelry gets lost in the mail?

While we do take every precaution we can to ensure our customer receives the order safely. In some cases it is possible for the unexpected to happen. Your order is insured until signed for delivery, meaning you will be reimbursed if the item doesn’t arrive.

Is there in-store pickup for items purchased on JewelryAmerica.com?

No. We are an online jewelry store only.

Are there any items that can not be returned?

Engraved, personalized, name and initials, and clearance items are not returnable or exchangeable.

How do I change or cancel my order?

We do our best to ship all order as quickly as possible. While we cannot change or cancel the order once it has been shipped you are welcome to return the item to us using our Return Policy.

In your shipping confirmation email, you will receive a link to the tracking history. From there, you can monitor your package’s progress until it has been delivered to your door. Depending on the shipping method selected, you can visit USPS.com or FedEx.com to enter the tracking number emailed to you.

Is your jewelry 100% 14k Gold?

Yes, all of our merchandise is checked and 100% guaranteed 14k Gold.

How long will it take to get my refund?

As soon as the product is received at Jewelry America and observed.

I'm having problems completing an order. What do I do?

Please call customer service center at 1(844) 935-8275 and we will be happy to assist you.

Will FedEx leave my package if nobody is there to sign?

Signature is required upon delivery of any package for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package to Jewelry America.

What doesn't the warranty cover?

Warranty doesn’t cover lost, stolen, or any other damage besides the normal wear & tear.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express cards.

What is the return policy at Jewelry America?

Returns and exchanges are permitted within 30 days from the purchase date for jewelry. Jewelry America offers only the highest quality jewelry. If you are not satisfied with your purchase, you can return your jewelry in its unused condition within 30 days for a full refund or exchange.