Refunds & Returns

Thank you for shopping at Jewelry America. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Exchange or refund is NOT permitted on engraved jewelry. To be eligible for a return, please make sure that: • The product was purchased in the last 30 days • The product is in its original packaging • The product isn’t used or damaged • You have the receipt or proof of purchase Products that do not meet these criteria will not be considered for return. Please contact us before you send the product: • By email: Send the product with its original packing and the receipt or proof of purchase, to: 650 S. Hill Street Los Angeles, CA 90014 USA Shipping charges Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Jewelry America. Damaged items If you received a damaged product, please notify us immediately for assistance. Sale items Sale items can be refunded. Contact us If you have any questions about our Returns and Refunds Policy, please contact us: By email: